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Privacy Policy

Al Ahly Legal Translation Services LLC is committed to protecting your privacy and safeguarding the personal data and documents you share with us through our website and legal translation services. This Privacy Policy explains how we collect, use, store, disclose, and protect information for clients in Dubai, Abu Dhabi, Sharjah, and across the UAE.

By using our website or submitting documents for certified translation, legal translation, attestation support, or related language services, you agree to the practices described in this Privacy Policy. This policy applies to website visitors, customers, business clients, and any individual whose information appears in documents submitted for translation.

Information We Collect

We may collect the following information when you contact us, request a quote, place an order, or submit files for translation:

  • Full name, email address, phone number, company name, and billing address.
  • Translation order details such as language pair, document type, service type, purpose of translation, and receiving entity.
  • Document content, which may include personal, legal, academic, financial, or medical information.
  • Payment and billing details processed securely by our payment providers.
  • Communication records, including messages, quotation requests, and service follow-ups.

How We Use Your Data

We use your information to provide accurate, professional, and timely translation services in the UAE. Your data may be used to prepare quotations, manage orders, contact you about project details, issue invoices, and deliver certified translation work. We may also use limited data to improve website performance, resolve technical issues, and comply with applicable legal and regulatory requirements.

Confidentiality And Security

We treat all submitted documents as confidential and restrict access to authorized staff only. Access is limited to the project manager, assigned translator, and proofreader who are directly involved in completing your order. Our team and freelance linguists are bound by confidentiality obligations and non-disclosure agreements to protect sensitive client information.

We use reasonable administrative and technical safeguards to protect your personal data, document files, and payment information against unauthorized access, misuse, loss, or disclosure. Sensitive documents are handled with particular care because translation work often involves passports, visas, contracts, court papers, academic records, and other confidential materials.

Data Retention

We retain client information and submitted documents only for as long as necessary to provide our services, maintain records, support quality control, and meet legal or regulatory obligations. Unless a longer retention period is required by law, files are securely deleted after the retention period ends.

Third-Party Sharing

We do not sell, rent, or trade your personal data or document content. We may share limited information only when necessary to provide our services, including with secure payment processors, freelance translators, reviewers, or courier providers involved in delivery. Any third party that handles your data is expected to maintain confidentiality and use the information only for the intended service purpose.

Cookies And Tracking

Our website may use cookies and similar tracking technologies to improve user experience, analyze traffic, and understand how visitors use our services. You can manage or disable cookies through your browser settings, although some features of the website may not work properly if cookies are turned off.

Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your data, subject to legal retention requirements.
  • Object to certain types of processing.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, you may contact us using the details below.

Refund Policy

If an order is cancelled before work begins, any deposit paid may be refunded in full according to our service terms. If work has already started, the completed portion of the translation will not be refunded. No refunds are available for completed translations that have already been delivered.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or technology. Any updates will be posted on this page with the revised effective date. Continued use of our website or services after updates means you accept the revised Privacy Policy.

Contact Information

If you have questions, requests, or complaints about this Privacy Policy or how we handle personal data, please contact us: